Be Our Guest. Be A Guest. Customer Service Implications
One of Disney’s most beloved films, Beauty and the Beast, speaks to the topic of hosting others. Indeed, its signature song, “Be Our Guest,” is not only an anthem for great guest service at Walt Disney World, it’s now become a hugely popular restaurant. Guests are making reservations months ahead for formal dinner reservations, and standing in long lines for a more kiosk-style lunch at the “Be Our Guest” restaurant. Why? Because they think they are going to experience something different than most guests experience in standard Disney theme park restaurants–a chance to experience great guest service in an amazing fantasy setting.
But providing great service whether at a Disney theme park restaurants or in the real world takes more than a magical ballroom or a wish before an enchanted mirror. Read here to know how.