New Book on Customer Service at Disney–In Japanese

I just received Japanese copies of my book, The Wonderful World of Customer Service at Disney. It looks like this!

Thank goodness that the English title and my name was on the cover–I would have never known that it was my book! And it doesn’t get easier when you look between the covers. Not knowing Japanese, I would have little indication that this was the book I wrote. But I did find this page:

There are Five Human Needs that every individual has, and I could see that they were clearly outlined in the red box. For those who are not up to speed on their Japanese, those Five Human Needs are:

1. Be Heard and Understood

2. Belong and Contribute

3. Feel Stable and In Control

4. Feel Significant and Special

5. Be Successful and Reach Potential

Seeing these needs listed gave me a chance to pause and consider how really universal those needs are. I give plenty of examples in my book that relate largely to experiences we have here in North America. But in truth, these needs manifest themselves world-wide, even in Japan.

I’m not exactly sure how to give you a link to my book in Japanese, but you can click here to find it on Amazon. I promise you’ll find something to improve your world–no matter where in the world you live.