3 Worst Queues at Disney

The podcast focuses on the worst queues at Disney. You can find it here at Podbean and at iTunes. Below are our show notes, but we offer much more as well.

A Focus on Waiting in Line

We have several posts this week focused on waiting in line, and you should check them all out. This week we’ve featured something about waiting in line on all of four of our websites:

Waiting in Line. The Hate for the Wait. Here are 8 challenges and solutions for dealing with guests who are having to queue. Visit this post at PerformanceJourneys.com

Waiting in the Hundred Acre Wood. Lessons from the Many Adventures of Winnie the Pooh about how to accommodate different styles of people who are waiting in line. It’s available on DisneyatWork.com

7 Great Disney Queues. We talk about the best of the best in terms of Disney queues. And we talk about 3 new queues that may be better than all of them. Visit the post at DisneyatPlay.com

Autism in the Parks: Using DAS to Avoid Lines. DAS stands for Disney’s Disability Assistance Services. It allows those with special needs to have accommodation while waiting in line. Visit this page at DisneyatPlay.com

Customer Service Spotlight: Walmart. The Walmart here next to Disney is crazy with customers coming and going 24 hours a day. Here’s a simple thing Walmart has done to make it easier for those waiting. Visit the post at WorldClassBenchmarking.com

3 Examples of Bad Disney Queues

Here are images of the three attractions I mention least liking in all of Disney. They are in no particular order.

1. Dumbo the Flying Elephant: Tokyo Disneyland

Dumbo the Flying Elephant sitting starkly in the middle of Fantasyland at Tokyo Disneyland. Photo by J. Jeff Kober.

This attraction is emblematic of any attraction that is simply slow boarding and has little movement in it. It’s never the longest line, but the perception is that it feels like the slowest.

I must have ridden it once, since the pink striped arm is pointing right at me. Photo by J. Jeff Kober.

2. Eye of the Storm: Captain Jack’s Stunt Spectacular

Queueing is a social experience, and if you don’t like over crowding, people cheating in line, or simply an invasion of your personal space, it’s hard to really embrace the attraction that follows–no matter how good it is.

There is an outdoor queue preceding the indoor queue. Here guests not only try to cut in one, but their kids are playing in areas where they shouldn’t be. Photo by J. Jeff Kober.
There are guide rails queueing and directing traffic in this room, but you wouldn’t know it from the density of the crowd waiting for the next show. Photo by J. Jeff Kober.
There is an elaborate pre-show to distract waiting guests, but it’s all in Chinese. Photo by J. Jeff Kober.
Great show. Different show. But you have to really want to see it to put up with the queue. Photo by J. Jeff Kober.

3. Challenge Trails at Camp Discovery

Traversing thrilling archeological wonders on 3 uniquely thrilling elevated top courses over the terrain of Roaring Mountain. This experience rocks all others. But man, the queue is slow moving and complicated.

Amazing vistas, with a very high ropes course adjoining it. Photo by J. Jeff Kober.
This map serves to illustrate how this ropes course and its attending queue weaves all around this mountain.
This image captures the complexity of having a harness system that can be directed to one of three different traveling options. Moving your harness to the rail one prefers is part of what slows traffic through this attraction. Photo by J. Jeff Kober.
This illustrates a traveler’s three options, with the long logs being the most difficult. You can see most guests have opted for the easiest route. Photo by J. Jeff Kober.

Souvenirs for Your Organization

As always we try to leave you a little something to take home and apply to your organization. Consider the following applications:

  • How intentional are you about reducing the waiting time for your customers–even your employees?
  • How can you create value while people are waiting for the products and services you have to offer?
  • Are there ways you can eliminate the need to wait?
  • What can you learn from others who have managed their queuing systems?
  • Are you making sure your products and/or services are worth the wait others experience?

Star Wars Galaxy’s Edge: A Complete Guide

One more thing–don’t forget to subscribe on this website. Doing so will allow you to receive the most complete guide to the galaxy when it comes to Star Wars Galaxy’s Edge at Disneyland and at Disney’s California Adventure. This guide has hundreds of photos and videos, plus interactive maps that will give you details you won’t get elsewhere. You can learn more by visiting here.

J. Jeff Kober

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