3 Worst Queues at Disney
A Focus on Waiting in Line
We have several posts this week focused on waiting in line, and you should check them all out. This week we’ve featured something about waiting in line on all of four of our websites:
Waiting in Line. The Hate for the Wait. Here are 8 challenges and solutions for dealing with guests who are having to queue. Visit this post at PerformanceJourneys.com
Waiting in the Hundred Acre Wood. Lessons from the Many Adventures of Winnie the Pooh about how to accommodate different styles of people who are waiting in line. It’s available on DisneyatWork.com
7 Great Disney Queues. We talk about the best of the best in terms of Disney queues. And we talk about 3 new queues that may be better than all of them. Visit the post at DisneyatPlay.com
Autism in the Parks: Using DAS to Avoid Lines. DAS stands for Disney’s Disability Assistance Services. It allows those with special needs to have accommodation while waiting in line. Visit this page at DisneyatPlay.com
Customer Service Spotlight: Walmart. The Walmart here next to Disney is crazy with customers coming and going 24 hours a day. Here’s a simple thing Walmart has done to make it easier for those waiting. Visit the post at WorldClassBenchmarking.com
3 Examples of Bad Disney Queues
Here are images of the three attractions I mention least liking in all of Disney. They are in no particular order.
1. Dumbo the Flying Elephant: Tokyo Disneyland
This attraction is emblematic of any attraction that is simply slow boarding and has little movement in it. It’s never the longest line, but the perception is that it feels like the slowest.
2. Eye of the Storm: Captain Jack’s Stunt Spectacular
Queueing is a social experience, and if you don’t like over crowding, people cheating in line, or simply an invasion of your personal space, it’s hard to really embrace the attraction that follows–no matter how good it is.
3. Challenge Trails at Camp Discovery
Traversing thrilling archeological wonders on 3 uniquely thrilling elevated top courses over the terrain of Roaring Mountain. This experience rocks all others. But man, the queue is slow moving and complicated.
Souvenirs for Your Organization
As always we try to leave you a little something to take home and apply to your organization. Consider the following applications:
- How intentional are you about reducing the waiting time for your customers–even your employees?
- How can you create value while people are waiting for the products and services you have to offer?
- Are there ways you can eliminate the need to wait?
- What can you learn from others who have managed their queuing systems?
- Are you making sure your products and/or services are worth the wait others experience?
Star Wars Galaxy’s Edge: A Complete Guide
One more thing–don’t forget to subscribe on this website. Doing so will allow you to receive the most complete guide to the galaxy when it comes to Star Wars Galaxy’s Edge at Disneyland and at Disney’s California Adventure. This guide has hundreds of photos and videos, plus interactive maps that will give you details you won’t get elsewhere. You can learn more by visiting here.