Lessons Good and Bad from Epic Universe

There is so much to love about Universal’s new Epic Universe. And if they get it to work, it will be even better. Many have already done podcasts early on and shared what they loved or didn’t love about the park. Reviews of favorite attractions, food, souvenirs and so forth are out there. My wife and I, two of my daughters and my son-in-law have all attended, and for the most part, we had not only a solid experience, but we look forward to the time we can go back again. It’s definitely a place worth repeating.

I look forward to an opportunity to share our family’s review of the experience, but my focus is not so much from a guest point of view but from a park design and operational focus. And there’s so much here that is working. I will look at issues of park layout, scale and scope, thematic approach, interactivity, operations and more. Since this is Disney Insights, we want to consider these approaches in comparison to best practices Disney employs.It’s not just a critical look at the design and operation of Universal’s new park, but a new focus on what is working and what is not working at Disney.  So join us as we explore lessons good and bad from Universal Florida’s Epic Universe.

We also spoke of my radio show/podcast with David Spierier. Check it out!

This podcast is produced by myself and Performance Journeys, which offers training, development and consultant support to organizations big and small and entrepreneurs new and established. With a wide variety of resources and long-time in-the-trench experience, we offer workshops, online learning, coaching and more to organizations that want to build their teams, raise organizational excellence, improve leadership and create customer loyalty. Check us out at PerformanceJourneys.com.

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The details of what we cover can be found in the podcast. Check it out! We cover the four worlds of Epic Universe, plus Celestial Park. Photos, Model Images and Videos help showcase important details covered in the podcast.

Celestial Park

Wizarding World of Harry Potter–Ministry of Magic

Nintendo World

Isle of Berk

Dark Universe

Our Patreon Group:

What is a Disney Insights Interactive Journey?

In my previous podcast, I share a little about how we created this multimedia experience that is at the heart of our Patreon Group, The Wayfinder Society. There are four ways to join!

Patreon Group Levels

Those who join our Wayfinder Society Patreon Group get the opportunity to experience additional podcasts and videos. But better yet, they have a chance to enjoy these interactive guides depending on your tier. 

Includes the Disney Insight Interactive Discovery: Mystic Manor.

This offers you access to all Disney Insights Interactive Journeys to include 

• Celebrating Snow White in the Disney Parks
• Pirates of the Caribbean
• Celebrating 70 Years of Disneyland
• Star Wars Galaxy’s Edge
• Pandora World of Avatar
• New Walt Disney Burbank Studios at 85!

Know that you can currently enjoy a 7-Day Free Trial to this Patreon level.

The next two levels are for those who seek to take they and their organizations to the next level. It’s for organizations big and small and entrepreneurs new and established. It includes:

• Lessons From 70 Years of Disneyland: Disney Business Insights Behind the Magic
• Lessons From Walt Disney World: Disney Business Insights Behind the Magic

Here you have access to two major interactive Disney Business Insights Behind the Magic

This top of the line tier includes all of the above and…

• Excellence and You Online Learning Modules on
  • Customer Service
  • Performance Excellence
  • Leadership
  • Addressing Change
  • Building for Collaboration
  • And More…
• Quarterly Excellence & You Chats with J. Jeff Kober

Books From Your Host at Disney Insights

Another way you can support the podcast is through our books!

My new book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available! 

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You. 

Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

Find Excellence in Your Organization!

This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.

Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.

Need Consulting? I’ve worked for decades across the public, private and non-profit arena. 

Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership development and employee engagement.

Contact us today, and let us help.

Thanks for joining us for this podcast, Know that as in the title of Performance Journeys, it’s as much about the journey as it is about performance. Find the second star to the right, and keep going straight on till you reach it. Follow the compass of your heart, and know that with a smile and a song, a little faith, effort and pixie dust, your dreams can come true. After all, if we can dream it, we can do it. Until next time, bright suns, we’ll see you real soon!