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Disney Insights
Celebrating All Things Disney with News, Analysis, Discoveries & Best-In-Business Applications
Your Host, J. Jeff Kober
Performance Journeys
World Class Benchmarking
Let’s Talk!
J. Jeff Kober: My First Three Decades of Disney
J. Jeff Kober: Joy in Being a Disney Cast Member
Bringing Disney Business Magic to Others
Bringing Disney Business Magic Alive–After Disney
Disney at Play
Disney at Work
Resources
Website: Performance Journeys
Books
Book: Disney, Leadership and You
Book: Disney’s Hollywood Studios-From Show Biz to Your Biz
Book: The Wonderful World of Customer Service at Disney
Online Book: Lessons From Epcot: In Leadership, Business & Life
Performance Journeys
World Class Benchmarking
Magic Kingdom & Studio Park Construction Updates, Plus Epcot’s Flower & Garden Festival
Disneyland 70th: Celebrating Fantasyland–The Happiest Kingdom of Them All
Villains Land, Smuggler’s Run, Josh D’Amaro & Experiential Intelligence
Disney’s Grand Floridian Resort & Spa: An Operational Review
Celebrating 25 Years of Disney California Adventure!
A New CEO is Announced! Disney Insights on Josh D’Amaro
Disney Insights on Villains Land, Haunted Mansion, Disneyland Handcrafted, & Star Wars Galaxy’s Edge
Countdown to Extinction! Diggin’ for Insights in DinoLand USA
Walt Disney Imagineering: The Secret to Being on Time, Under Budget & On Benefit
Disneyland 70th: Celebrating Mickey’s Toon Town
Celebrating 2025! Anticipating 2026!
Judy Perry Daley: Walt Disney World’s VIP
Disneyland’s 70th Anniversary: Star Wars Galaxy’s Edge
Epcot International Festival of the Holidays 2025
Car Care–Cast Care: A Story of Morale
Great Service After Ghirardelli Closes
New Book on Customer Service at Disney–In Japanese
How Well is Disney's MyMagic+ Doing?
How Successful Is Disney?
Service Consistency on the Disney Cruise Line
Announcing the 2nd Edition of "The Wonderful World of Customer Service at Disney"
Navigating FastPass+
How To Describe Walt Disney World
Is MyMagic+ Bob Iger's Folly at Disney?
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