Sign Up For Perfecting The Customer Experience!

Our next program is coming right around the corner, but there’s still time to sign up!

Perfecting the Customer Experience is a unique, three-day benchmarking program. It demonstrates the service standard to which all consumer-facing businesses should aspire, and delivers:

  • Solid ideas for improving customer service and creating loyal customers
  • Proven examples from Disney and other world-class organizations
  • Applications for transferring what you learn directly to your business
  • Opportunities to benchmark best practices with your fellow participants

This intense, small group experience will help you see the business behind the excitement of Disney. Although you will be among thousands of people, we will help you observe significant things that others do not see. You will interact constantly with facilitators and your fellow participants, and have time to discuss your specific issues.

Be advised: Although you will no doubt have fun, this is immersive, hands-on work. Your senses will be bombarded with things to notice and lessons to learn, as you see real-life best practices at Disneyland Park, Disney California Adventure Park and the Downtown Disney District. And because the most effective way to learn is through personal experience, these lessons will stay with you for a long time. Your hosts are Jeff Kober and Ted Topping. Jeff views business form a Disney background. Ted Topping views Disney from a business background. Together they will help you experience both from the crucial perspective of a customer.

If you love all things Disney, and are looking for a great business program to attend, this is it! Call us today at 407-973-3219 or contact us here. Join us for this unforgettable experience!

J. Jeff Kober