Episode 19: Is Star Wars Galaxy's Edge Worth the Hype?

Our first Business Magic Moment Podcast is based on the new Star Wars Galaxy’s Edge. You can find the podcast here on Podbean and here at iTunes.

Here is the photo a colleague of mine referenced on Facebook:

I speak of the 6Ps. Here’s what the formula looks like:

You can know more about this model and how it can tremendously effect the customer experience by checking out our new book, Lead With Your Customer. You can read more about the book here, and you can order your copy today here.

You can catch me on the Season Pass Podcast when you click here: They have lots of great interviews not just around Disney parks, but themed experiences around the world.