Author: J. Jeff Kober

• Uncategorized

New Book on Customer Service at Disney–In Japanese

• J. Jeff Kober
• February 19, 2014

• Uncategorized

How Well is Disney's MyMagic+ Doing?

• J. Jeff Kober
• February 10, 2014
• 4

• Leading Disney

How Successful Is Disney?

• J. Jeff Kober
• February 9, 2014

• Leading Disney

Service Consistency on the Disney Cruise Line

• J. Jeff Kober
• January 31, 2014
• 1

• Excellence
• Leading Disney

Announcing the 2nd Edition of "The Wonderful World of Customer Service at Disney"

• J. Jeff Kober
• January 17, 2014

• Uncategorized

Navigating FastPass+

• J. Jeff Kober
• January 15, 2014

• Excellence

How To Describe Walt Disney World

• J. Jeff Kober
• January 14, 2014

• Walt Disney Imagineering

Is MyMagic+ Bob Iger's Folly at Disney?

• J. Jeff Kober
• January 10, 2014

• Walt Disney Imagineering

Is MyMagic+ Bob Iger’s Folly at Disney?

• J. Jeff Kober
• January 10, 2014

• Uncategorized

WestJet = MyMagic+ Plus A Year of a Million Dreams

• J. Jeff Kober
• December 13, 2013