For decades we have had the experience of associating with the Walt Disney World Company, to include our years leading programs at The Disney Institute. This week is the biggest Disney fan convention ever. Here over 100,000 people will gather together to celebrate all things Disney. Additionally, Disney has announced major dining and recreational amenities coming to their new Reflections Lodge being built along the shores of Bay Lake, not far from the Magic Kingdom at Walt Disney World. This Disney Vacation Club property will attract those who truly want to be a part of the magic. Both this new resort as well as the DVC event underscore the power of customer loyalty. To see more, check out the following video on YouTube.

All of this underscores our Chain Reaction of Excellence model. If you want customer loyalty, you have to pay attention to the steps that make it happen:

Here’s some insights you may want to take back to your own organization:

• How important is it that your customers continue to do business with you?
• How does customer loyalty play into your own organization’s growth strategy?
• What vehicles are you putting in place whereby you can cultivate greater customer loyalty?

To make this happen in your organization, reach out to us today. We have helped hundreds of organizations take their customer loyalty to the next level. Call today!

Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization

For over a year I’ve been capturing and sharing stories of Disneyland, while creating a new online tool for you to explore all of them in one place. It’s called Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization and it’s an interactive, multimedia experience. This is truly designed for those who are seeking to find new ideas that will guide you to 

1. Provide Individual & Organizational Leadership Excellence
2. Create Employee Engagement & a Team Culture
3. Offer a Superior Customer Experience

Not only does the content through examples, stories and models play to these themes, but each section provides “Souvenirs for You and Your Organization”. They are reflective questions that may be used to better the work or operation you may be lead or be part of. And in that instance, it is more of a business focus. In fact, many may utilize funding set aside in their organization for training and development to purchase this volume.

Click here to order Disneyland Insights: Inspiration, Ideas & Magic for You and Your Organization. It’s also available on the show notes page of our podcast. Whether you’re on a comfy sofa at home or on Main Street, U.S.A. this experience allows you to navigate through all nine lands to explore some 100 locations where you can find Disney insights that will be inspire and guide you and your organization. 

Books From Your Host at Disney Insights

Also, if you’re looking to grab something today, go to Amazon where you will find four of my books available for purchase. Three explore Disney at length, and one explores world class businesses to include Disney. Check them out!

My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available! 

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You. 

Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

Thanks for joining us for this podcast. Know that as in the title of my organization, Performance Journeys, it’s as much about the journey as it is about performance. Find the second star to the right, and keep going straight on till you reach it. Follow the compass of your heart, and know that with a smile and a song, a little faith, effort and pixie dust, your dreams can come true. After all, if we can dream it, we can do it. Until next time, bright suns, we’ll see you real soon!