Perfecting The Customer Experience Program

Sign up for Perfecting the Customer Experience–unique, two-day benchmarking program! It demonstrates the service standard to which all consumer-facing businesses should aspire, and delivers:

  • Solid ideas for improving customer service and creating loyal customers
  • Proven examples from Disney and other world-class organizations
  • Applications for transferring what you learn directly to your business
  • Opportunities to benchmark best practices with your fellow participants

This intense, small group experience will help you see the business behind the excitement of Disney. Although you will be among thousands of people, we will help you observe significant things that others do not see. You will interact constantly with facilitators and your fellow participants, and have time to discuss your specific issues.

Be advised: Although you will no doubt have fun, this is immersive, hands-on work. Your senses will be bombarded with things to notice and lessons to learn, as you see real-life best practices at Disney. And because the most effective way to learn is through personal experience, these lessons will stay with you for a long time.

Your hosts are Jeff Kober and Ted Topping. Jeff views business form a Disney background. Ted Topping views Disney from a business background. Together they will help you experience both from the crucial perspective of a customer.

Our next programs are as follows:

October 2nd and 3rd at the Disneyland Resort in Anaheim

The registration fee for Perfecting the Customer Experience includes:

  • Two day, hands-on experiential workshop program, including all workbook materials
  • Two day admission to the Disney parks.
  • Casual dining experiences throughout the program.
  • The Wonderful World of Customer Service at Disney by J. Jeff Kober
  • Lead With Your Customer by Mark David Jones and J. Jeff Kober
  • Start and Run a Retail Business by James E. Dion and Ted Topping.

Investment for this event is $1750 US (all taxes included) or $1750 CDN (Plus HST/GST (#89304 2093 RT)

For more information or to register contact Jeff Kober at 407-973-3219 or Ted Topping at 604-685-7571.

Note: Perfecting the Customer Experience is offered by Performance Journeys and Creative Insights Inc. Neither the program nor either company is associated in any way withThe Walt Disney Company.