Lead With Your Customer Program

Relevant. Powerful. Affordable.

Now more than ever, you need a breakthrough: better results and less expense. Finally, there’s a source for proven strategic solutions and real-world tactics: World Class Benchmarking has the competitive edge you’ve been looking for.

Sign up today for Lead WIth Your Customer. We have 3 1/2 day on-the-go experiences that will reveal today’s best practices from the world’s most renowned organizations. More than a lecture about what others are doing, you’ll see and experience the best! Just look at the kind of places you’ll visit..

World Class Benchmarking program at The Magic KingdomA public sector group visiting both onstage and backstage  in The Magic Kingdom at the Walt Disney World Resort.

A team from Holland visits JetBlue’s state-of-the-art
Corporate University in Orlando, Florida.


World Class Benchmarking visits Nordstrom
Open enrollment participants join game with
Nordstrom employees during a pre-shift meeting.

Your hosts for the program are J. Jeff Kober and Mark David Jones, both former Disney leaders and Fortune 500 consultants. Armed with lessons from their new book, you’ll head out to visit actual facilities and leaders of such organizations as Ikea, Darden Restaurants, JetBlue, Gaylord Hotels, Zappos, Whole Foods, Wynn Hotels, and Walt Disney World.

World Class Benchmarking Program visiting Harley Davidson
Testing out the bikes at Harley Davidson.
This is not your ordinary training and development program.

You’ll go behind the scenes, chat with management and front-line employees, gain personal insights, and directly experience their products and services. You’ll also learn how to create sustainable improvements for your organization back home and built transformational action plans that will take you from concept to reality.

Next 2012 Program Date: December 3-6 2013

Note that we’ll begin the morning of the first day and go until 2 pm on the last day.


One low price covers everything in the program, except airfare and hotel:

  • Exclusive World Class Orlando Program
  • Breakfast & Lunch Daily
  • Expert Benchmarking/Organizational Transformation Consultants
  • Program Transportation
  • Entry to Walt Disney World Park During Field Experiences
  • Entry to All Benchmark Locations
  • Copy of World Class Benchmarking’s New Book, “Lead With Your Customer”
  • Exclusive Program Gifts
  • Program Materials
  • A Participant List for Future Networking
  • Plus Post Program Leadership Coaching Sessions!


3 1/2 Day: $2,995 per person

Early registration (60 days prior): $200 discount per person.

Non-profit and Military/Government: $200 discount per person*

Alumni/Groups of 3 or More: $300 discount per person*

Contact us now (toll free: 877 – 4WCB NOW) to receive your place in this dynamic one-of-a-kind open enrollment program. Due to the highly interactive nature of these exclusive venues, enrollment is very limited.

Also, ask about how we can customize this transforming business experience for your own organizational retreat or incentive program!

For more information, testimonials and FAQs, see us also at WorldClassBenchmarking.Com

*Discounted check or electronic deposit price. Standard pricing (credit card payment) is 6% higher than the cash prices listed.

**Program subject to cancellation up to 30 days prior.

World Class Benchmarking program visits Give Kids the World
An international group from Shell Oil pauses for a picture as they benchmark Give Kids the World.

Lead With Your Customer is a World Class Benchmarking program.