Understanding Walt Disney World’s New Lightning Lane & Its Virtual Complexities

Understanding Walt Disney World’s New Lightning Lane & Its Virtual Complexities

Starting July 24th a new virtual queue system will be put in place. Building off of both the Genie+ system and the earlier FastPass+ system, Walt Disney World will now offer Multi & Single Pass Lightning Lane experiences. I’ve invited David Zanolla of Zanolla Travel, to help me make sense of it all. We’ll review what has happened over the last 25 years beginning with FastPass, followed by FastPass+, Genie+ and now Lightning Lane. And we’ll answer a number of questions that will help you know how to best make the right choices when it comes to planning your next Walt Disney World vacation. So join us, and let us get you the insights you need on this new virtual system.

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Older Virtual Queuing System. Photo by J. Jeff Kober.

History of Virtual Queue Systems

We cover the following highlights in the podcast:

Our podcast goes into how we got from FastPass to Lightning Lanes in the last 25 years.

Older Virtual Queuing System. Photo by J. Jeff Kober.


Our podcast will offer our best answers to these questions:

  • Why now?
  • Will you be able to book the week out when you reach 7 days out from your first night’s stay?
  • Will we need to have a reservation before I book?
  • Will going on any tier first, allow you to book all tiers later?
  • Will the strategy of booking tiers later in the day rather than earlier have an advantage?
  • Are there advantages to a longer resort stay?
  • Will this interest more people to park hop?
  • Can I cancel after I initially book it?
  • Will I ultimately be able to experience more attractions via this approach, or less?
  • Will this really simplify the process?
  • Will more people take advantage of it?

Bottom Line: Shouldn’t Disney just go the Universal route and create a very high price point creating the same per cap off of fewer people, while keeping the stand-by line moving faster?

Want to visit Walt Disney World?

Hopefully this podcast has made you realize you need help and support in planning your next trip to Disney. David and Leah with Zanolla Travel know Disney in ways few do and they can make your next trip on land or sea an exciting one–or at least less stressful! Be sure to contact them as you explore your next vacation, whether it is a Disney theme park vacation, a cruise, or an Adventure by Disney. There is no charge to utilize their services, but it will save you enormous time getting all the details right, and with their insight you can be assured you’re going to experience the best trip possible. Contact them today!

David & Leah Zanolla

(309) 863-5469

Books From Your Host at Disney Insights

My new book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available! 

Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You

Also, for those examining = other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence.

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Check out the Wayfinder’s Society to see these Sneak Peeks!

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Find Excellence in Your Organization!

This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.

Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.

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Contact us today, and let us help 

J. Jeff Kober

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